Refund policy

Thank you for shopping at Just Hobby. Please read our policy carefully regarding order cancellations, returns, and refunds.

1. Order Cancellation
- Unfulfilled Orders: You may request to cancel your order before it has been shipped. If approved, the product amount will be refunded. Please note that shipping fees are strictly non-refundable.
- Fulfilled Orders: Once your order has been dispatched or shipped, it cannot be cancelled.

2. Returns & Refunds
Due to the market volatility and unique nature of Trading Card Games (TCG), the following rules apply:

Sealed Products (e.g., Elite Trainer Boxes, Booster Boxes, Collection Boxes):
- Return requests must be submitted within 7 days of delivery.
- Products must remain in their original, unopened condition with factory shrink wrap and seals completely intact.
- Buyers are responsible for all return shipping charges. Original shipping fees are non-refundable.

Single Cards:
- All sales of Single Cards are FINAL and NON-REFUNDABLE.
- We do not accept returns or exchanges for single cards under any circumstances due to market price fluctuations and the risk of card swapping or damage.

3. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 24 hours of parcel delivery.
- A clear, unedited unboxing video (showing the original shipping label and package opening from start to finish) is MANDATORY to process any claims.
- Upon verification, we will arrange for a replacement or store credit/refund.